Milk It Lactation Services currently provides home visits and virtual consultations for families throughout the Albuquerque/ Rio Rancho area.

Home visits allow families to receive support in the comfort of their own environment during the postpartum period.

We are also exploring partnerships with community organizations for future in-person clinic days.

Milk It Lactation Services partners with Wildflower Health and The Lactation Network to help many families access lactation care through their insurance benefits.

Coverage depends on your specific insurance plan. If your plan is eligible through one of these partners, lactation consultations may be covered with little to no out-of-pocket cost.

Families are also welcome to schedule self-pay visits if their insurance plan is not eligible through these partners.

For families with insurance plans that offer out-of-network lactation benefits, we can provide a superbill after your visit. A superbill is a detailed receipt that you can submit to your insurance company to request reimbursement.

If your insurance requires a claim form, we are happy to assist by faxing your completed claim form and superbill to your insurance company on your behalf.

Because insurance plans vary, we recommend contacting your insurance provider directly to confirm your out-of-network lactation coverage and reimbursement eligibility.

Some families find that one visit provides the support they need to move forward with confidence.

However, breastfeeding and infant feeding challenges often improve with ongoing support and follow-up care. A follow-up appointment may be recommended to monitor progress, adjust your feeding plan, and provide additional guidance as your baby grows and feeding patterns change.

Many families benefit from one or two follow-up visits as feeding improves and new questions arise.

We also recommend milestone visits throughout your feeding journey to support long-term success. These visits can be helpful during times such as:

• The first weeks of breastfeeding
• Establishing milk supply
• Returning to work and pumping
• Bottle introduction
• Growth spurts or feeding changes
• Starting solids
• Preparing for weaning

Every family’s situation is unique, and follow-up care is always based on your individual needs and feeding goals.

Cancellation and Rescheduling Policy

We understand that unexpected situations can arise. To ensure we can continue offering timely support to all families, the following cancellation policy applies.

Cancellation Fee
Appointments canceled within 48 hours of the scheduled appointment time will be charged a $75 cancellation fee.The fee will be applied to the credit card on file.

Rescheduling
Patients may reschedule one time without a fee if the request is made at least 24 hours before the scheduled appointment.

If the rescheduled appointment is later canceled, a $75 cancellation fee will be applied to the credit card on file.

Same-Day or Next-Day Appointments
Appointments requested for same-day or next-day availability require reserved time in our schedule. If these appointments are rescheduled or canceled, a $75 fee will apply.

Arrival at the Appointment Location
If the provider arrives at the scheduled appointment location and the visit cannot be completed due to cancellation, no-show, or inability to access the home, the full visit fee will be charged.

This includes situations such as:

• No one answering the door
• Incorrect address provided
• The patient not being present for the visit
• Unsafe conditions preventing the visit from taking place

Telehealth Appointments
For virtual visits, patients are responsible for ensuring they have a stable internet connection and a device capable of video conferencing.

If a telehealth appointment cannot be completed due to internet or connection issues on the patient’s side, the visit may need to be rescheduled and the $75 cancellation or rescheduling fee may apply.

Provider Cancellations
In rare circumstances, Milk It Lactation Services may need to cancel an appointment due to severe weather, illness, or unforeseen emergencies.

If this occurs, every effort will be made to reschedule your appointment as soon as possible or arrange care with another available provider when appropriate.

These policies help ensure that appointment times remain available for families who need timely lactation support.

Yes. Virtual visits are available for families who prefer telehealth support or who live outside of our home visit area.

Virtual consultations can be helpful for:

• Pumping support
• Milk supply concerns
• Bottle feeding questions
• Returning to work planning
• Follow-up lactation care

Milk It Lactation Services provides in-home visits throughout Albuquerque and Rio Rancho, including the 87124 area.

Appointments located within 20 miles of the 87114 zip code are included in our standard service area.

For locations more than 20 miles from the 87114 zip code, a travel fee of $1 per mile will apply. Mileage is calculated based on the distance from the 87114 zip code to the appointment location.

If you live outside of the travel area, please contact Milk It Lactation Services prior to scheduling so we can help arrange your visit.

Appointments scheduled outside of the travel area without prior approval may be canceled.

Travel fees are not eligible for insurance reimbursement.

Additional service fees may apply for appointments scheduled outside of standard weekday hours.

Weekend Service Fee
Appointments scheduled on Saturdays include an additional $30 weekend service fee.
Sunday appointments are offered on a case-by-case basis depending on availability.

Holiday Service Fee
Appointments scheduled on federal holidays include an additional $50 holiday service fee.
Holiday appointments are offered on a case-by-case basis.

Observed federal holidays include:

• New Year’s Day
• Martin Luther King Jr. Day
• Presidents’ Day
• Memorial Day
• Juneteenth National Independence Day
• Independence Day
• Labor Day
• Columbus Day / Indigenous Peoples’ Day
• Veterans Day
• Thanksgiving Day
• Christmas Day

Service fees are not eligible for insurance reimbursement.

Milk It Lactation Services is committed to providing care in a safe and respectful environment for both families and providers.

To help ensure a safe visit, we ask that:

• Pets are secured during the appointment if they may interfere with the visit
• The home environment is smoke-free during the visit
• The visit location is safe and accessible for the provider

If the provider determines that the environment is unsafe or unsuitable for providing care, the appointment may need to be ended or rescheduled.

In these situations, the full visit fee may still apply.

Families sometimes wish to record portions of a visit for educational purposes. Please ask for permission before recording any part of the consultation.

Recording may be permitted at the discretion of the provider. Unauthorized recording of visits is not permitted.

Milk It Lactation Services understands that questions may arise after your consultation. Brief follow-up questions related to your visit may be addressed through secure messaging or email when appropriate.

If new concerns arise or additional support is needed, a follow-up appointment may be recommended so we can properly assess the situation and provide individualized care.

Please note that ongoing lactation concerns are best addressed through a scheduled consultation to ensure safe, evidence-based guidance.

Response times may vary depending on clinic hours, scheduled visits, and provider availability

Milk It Lactation Services provides evidence-based lactation education, feeding support, and postpartum care. Services are provided by a Registered Nurse and International Board Certified Lactation Consultant (IBCLC) and focus on helping families meet their infant feeding goals through education, hands-on support, and connection to community resources.

During consultations, we may assess feeding, latch, pumping, bottle feeding, and infant oral function as it relates to feeding. While we may identify feeding challenges and provide supportive strategies, we do not diagnose medical conditions, diagnose tongue or lip ties, prescribe medications, or perform medical procedures. If concerns arise outside of our scope of practice, we may recommend follow-up with your pediatrician, primary care provider, pediatric dentist, or another qualified healthcare professional.

Milk It Lactation Services may also provide pre- and post-procedure feeding support for families whose providers recommend treatment for oral restrictions.

Placenta encapsulation services are offered as a traditional postpartum practice at the client’s request. These services are not intended to diagnose, treat, cure, or prevent any medical condition and should not replace medical care from your healthcare provider.

All information provided through consultations, classes, written materials, and online content is intended for educational purposes only and should not be considered medical advice. Families should always seek guidance from their healthcare provider regarding medical concerns for themselves or their infant.